FAQ

What is sublimation printing?

Sublimation printing is a high-quality, long-lasting printing method that transfers ink directly into the surface of materials rather than just on top. Using heat and pressure, the ink turns into a gas and bonds with the material, creating vibrant, fade-resistant designs. This method is ideal for printing on polyester fabrics, ceramics, aluminium, and coated surfaces, ensuring durability and a professional finish.

How long does the process take?

The turnaround time depends on the size and complexity of your order. Smaller orders (e.g., a few custom mugs or T-shirts) typically take 2–5 business days, after design confirmation, while bulk orders may require 7–14 business days. If you have a rush order, contact us, and we’ll do our best to accommodate your deadline.

What materials can be sublimated?

Sublimation works best on polyester-based fabrics and coated surfaces. Some common materials include:

  • Apparel & Textiles – Polyester T-shirts, hoodies, sportswear
  • Drinkware – Coated mugs, tumblers, and water bottles
  • Accessories – Keychains, phone cases, mousepads
  • Home & Office Decor – Coasters, clocks, photo panels
  • Event & Promotional Items – Banners, tote bags, lanyards


If you're unsure whether your material is suitable for sublimation, feel free to ask!

Do you offer bulk discounts?

Yes! We offer discounted rates for bulk orders, making it cost-effective for businesses, corporate events, and resellers. The more you order, the lower the price per unit. Contact us for a custom quote based on your order size and requirements.

What file formats do you accept for designs?

For the best print quality, we recommend sending your designs in high-resolution formats such as:
🎨 Preferred file types: PNG, JPEG, PDF, AI, EPS, SVG
📏 Resolution: 300 DPI (dots per inch) or higher for crisp, clear printing

If you need help adjusting your design, our team can assist you with minor modifications!

How do I place an order?

Ordering with us is easy! Follow these simple steps:
1️. Select Your Product: Choose the item you want to customize (T-shirts, mugs, keychains, etc.).
2️. Upload Your Design: Send us your artwork in a suitable format.
3️. Confirm Order Details: We’ll provide a proof for approval before printing.
4️. Make Payment: Secure payment options available.
5️. Production & Delivery: Once finalized, we print and ship your order!
You can order online, email us, or visit our store for assistance.

What is your return/refund policy?

We take pride in delivering high-quality sublimation prints, but if you encounter any issues, here’s our policy:
✅ Returns/Exchanges: Accepted only for defective or incorrect items (must be reported within 7 days of receiving the order).
❌ No Returns on Custom Orders: Since each product is personalized, we cannot accept returns for design mistakes or size issues unless the error was on our part.
📩 Customer Support: If you’re not satisfied, contact us immediately, and we’ll work towards a resolution.
Got more questions? Contact us today, and we’ll be happy to help! 🚀